Email can be tricky. Sometimes, a user will not receive the invitation email you sent them. This may be due to many reasons: it has been quarantined by their email server, caught in a spam filter, accidentally deleted, etc.
If a user does not receive their invitation, try this for an easy fix:
1. Go to the Share dialog box where you invited them and look for the INVITED status button below their email address or name.
Note: If a user is invited at the project level, you must go to the Share icon within any Data Room to find the Invited status button with the manual link.
2. Click on the INVITED button to display the user's invitation link.
3. Email the link to the user by either copying and pasting the link or clicking the Copy this Link button.
Note: If the INVITED drop-down menu does not appear, this means the user has already set up an SRS Acquiom account at the email address listed and has accepted their invitation. If they log into their account using the specified email address, they can automatically access the item(s) they were invited to.